In challenging business environment, Organizations need to focus on core business activities, and outsource the management of non-core business such as IT. This has been done traditionally as well. Now there is a need to further reduce IT sustenance costs while ensuring business-as-usual; increase operational efficiency, service availability; and have flexible pricing based on pay-per-usage model.
Awana IT Solution’s AMS model focuses on satisfying exactly these needs by using flexible & scalable Leveraged Shared Services Delivery Model with following benefits
- SLA driven Support
- Improved Operational excellence using ITIL practices
- Cost Effective by using optimal Offshore-Onsite global delivery model with high offshore ratio
- Guaranteed YOY productivity improvement for multi-year engagements
- Continuous focus on application improvement areas to increase application stability & user satisfaction
Our key Service Offerings include
- Functional Support
- Technical Support
- System (Applications) Administration
- Help Desk Services
DBA Services
- Database installation and patching
- Database Tuning
- Backup, restore and recovery
- Analysis and mitigation of interruptions
- Solving rare and atypical error
- Capacity Planning
- Licensing Consultancy etc.
Consultancy in IT development
- Business Intelligence
- Data Warehouse
- Integration , etc.
Developments with the following tools
- Oracle Application Express (APEX)
- Oracle Warehouse Builder (ETL)
- Oracle Discoverer
- Oracle JDeveloper
- Oracle Forms, Reports
- Others..